Do I have to register to place an order?
You do not have to register to shop online. Everyone is registered as a ‘Guest’.
Is your web site secure?
Yes, the Dimension Two website is a secure shopping environment where information is safeguarded. Our site si secured with GlobalSign certificate. We use Paypal for payments. You can learn more about Privacy on our site here.
You do not have to register to shop online. Everyone is registered as a ‘Guest’.
Is your web site secure?
Yes, the Dimension Two website is a secure shopping environment where information is safeguarded. Our site si secured with GlobalSign certificate. We use Paypal for payments. You can learn more about Privacy on our site here.
I didn't receive an order confirmation or shipping confirmation email. What should I do?
We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please contact us at e-mail and we can verify your order was placed and resend you an email confirmation.
We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please contact us at e-mail and we can verify your order was placed and resend you an email confirmation.
I placed my order on the weekend with Expedited shipping. Why hasn't it shipped out yet?
All orders received on weekends are processed the following business day.
All orders received on weekends are processed the following business day.
Can I change my order?
Yes, as long as the item has yet to be shipped, which normally happens 12-24 hours after you’ve placed your order. For any questions you can contact us at e-mail. Be sure to send us your order/confirmation number.
For more see the Terms of Sale link.
Yes, as long as the item has yet to be shipped, which normally happens 12-24 hours after you’ve placed your order. For any questions you can contact us at e-mail. Be sure to send us your order/confirmation number.
For more see the Terms of Sale link.
How long does it take to receive my order?
Shipping time ranges from 1 week (orders inside EU) - 4 weeks (international orders). Please note the customer is responsible for any country specific tariffs and duties added by their respective government. Most orders will include a customs form number that is a useful reference when tracking packages or obtaining additional information if your package is held in customs. Please contact your mail and customs officials for additional information.
Shipping time ranges from 1 week (orders inside EU) - 4 weeks (international orders). Please note the customer is responsible for any country specific tariffs and duties added by their respective government. Most orders will include a customs form number that is a useful reference when tracking packages or obtaining additional information if your package is held in customs. Please contact your mail and customs officials for additional information.
